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Return & Exchange Policy

Shipping Policy

Shipping Coverage

  • We ship across Vietnam.

  • International shipping: please contact us for further detail.

Processing Time

  • Orders are processed within 1-2 business days after payment confirmation.

  • During peak seasons or special events, processing may take up to 3-5 business days.

Shipping Methods & Estimated Delivery Time

  • Standard Shipping: Delivery within 3-7 business days.

  • Express Shipping: Delivery within 1-3 business days (available in select locations).

  • Delivery times may vary depending on the destination and courier service.

Shipping Fees

  • Standard shipping is calculated at checkout based on weight, dimensions, and delivery location.

  • Free standard shipping on orders over 600,000 VND.

  • Express shipping incurs additional charges.

Order Tracking

  • Once your order is shipped, a tracking number will be sent to your registered email.

  • You can track your shipment through our courier partner’s website or contact us for assistance.

Lost or Damaged Packages

  • If your package is lost or arrives damaged, please contact us within 7 days of delivery.

  • Provide your order number, tracking number, and photo evidence (if applicable).

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Return & Exchange Policy

Eligibility for Returns & Exchanges

  • Returns and exchanges are accepted within 14 days of purchase for most products.

  • Products must be unused, unopened, and in their original packaging.

  • Perishable items (e.g., fresh produce) and customized products are non-returnable unless they arrive damaged or defective.

Return & Exchange Process

  1. Contact Us: Email us at regenefarm.com with your order number, reason for return/exchange, and photo evidence if the item is damaged or defective.

  2. Approval: Once your request is approved, you’ll receive instructions on how to proceed.

  3. Shipping:

    • Customers are responsible for return shipping costs unless the item is defective or incorrect.

    • We recommend using a trackable shipping service for returns.

  4. Inspection: Returned items will be inspected upon arrival. If they meet the eligibility criteria, we’ll process your refund or exchange.

Refunds

  • Refunds will be issued to the original payment method within 7-10 business days after the return is approved.

  • Shipping fees are non-refundable, except in cases of damaged or incorrect items.

Exchanges

  • Exchanges are processed for the same product or a similar item of equal value.

  • If the desired replacement is unavailable, a refund will be issued.

Damaged or Incorrect Items

  • If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.

  • Provide your order number and photo evidence for a prompt resolution.​​​​​

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Contact us

If you have any questions or need assistance, please reach out to us at regenefarm@gmail.com or call us at +84 913 084 480.

Thank you for shopping with Regene Farm Shop!

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