Return & Exchange Policy
Shipping Policy
Shipping Coverage
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We ship across Vietnam.
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International shipping: please contact us for further detail.
Processing Time
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Orders are processed within 1-2 business days after payment confirmation.
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During peak seasons or special events, processing may take up to 3-5 business days.
Shipping Methods & Estimated Delivery Time
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Standard Shipping: Delivery within 3-7 business days.
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Express Shipping: Delivery within 1-3 business days (available in select locations).
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Delivery times may vary depending on the destination and courier service.
Shipping Fees
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Standard shipping is calculated at checkout based on weight, dimensions, and delivery location.
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Free standard shipping on orders over 600,000 VND.
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Express shipping incurs additional charges.
Order Tracking
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Once your order is shipped, a tracking number will be sent to your registered email.
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You can track your shipment through our courier partner’s website or contact us for assistance.
Lost or Damaged Packages
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If your package is lost or arrives damaged, please contact us within 7 days of delivery.
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Provide your order number, tracking number, and photo evidence (if applicable).
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Return & Exchange Policy
Eligibility for Returns & Exchanges
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Returns and exchanges are accepted within 14 days of purchase for most products.
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Products must be unused, unopened, and in their original packaging.
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Perishable items (e.g., fresh produce) and customized products are non-returnable unless they arrive damaged or defective.
Return & Exchange Process
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Contact Us: Email us at regenefarm.com with your order number, reason for return/exchange, and photo evidence if the item is damaged or defective.
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Approval: Once your request is approved, you’ll receive instructions on how to proceed.
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Shipping:
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Customers are responsible for return shipping costs unless the item is defective or incorrect.
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We recommend using a trackable shipping service for returns.
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Inspection: Returned items will be inspected upon arrival. If they meet the eligibility criteria, we’ll process your refund or exchange.
Refunds
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Refunds will be issued to the original payment method within 7-10 business days after the return is approved.
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Shipping fees are non-refundable, except in cases of damaged or incorrect items.
Exchanges
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Exchanges are processed for the same product or a similar item of equal value.
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If the desired replacement is unavailable, a refund will be issued.
Damaged or Incorrect Items
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If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.
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Provide your order number and photo evidence for a prompt resolution.​​​​​
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Contact us
If you have any questions or need assistance, please reach out to us at regenefarm@gmail.com or call us at +84 913 084 480.
Thank you for shopping with Regene Farm Shop!